Community satisfaction research
Council is committed to delivering effective and efficient services that meet the expectations and needs of the community.
To gauge a better understanding of our community we engage an independent research company which conducts research on our behalf. Through this research we seek to examine community attitudes and
perceptions towards Council. Key objectives of the research include:
- Assessing and establishing the community’s priorities and
satisfaction in relation to Council activities, services, and facilities
- Identifying the community’s overall level of satisfaction with Council’s performance
- Identifying the community’s level of agreement with prompted statements surrounding wellbeing/connectedness
- Identifying methods of communication and engagement with Council
- Identifying priority areas for Council to focus on
View the previous results below:
2021 results
The research was conducted during May/June 2021 with 1,002 randomly selected residents across all areas of the local government area.
2021 Inner West community research full report (PDF 2.5MB)
2021 Inner West community research summary presentation (PDF 2.3MB)
2018 results
The research was conducted during September/October 2018 with 1,003 randomly selected residents across all areas of the local government area.
2018 Inner West community research full report (PDF 2.2MB)
2018 Inner West community research summary presentation (PDF 883.8KB)
2017 results
The research was conducted during July/August 2017 with 1,002 randomly selected residents across all areas of the local government area.
2017 Community Satisfaction Survey full report (PDF 995.3KB)
2017 Community Satisfaction Survey summary document (PDF 476.5KB)
2016 results
The research was conducted during October 2016 with 1,008 randomly selected residents across all areas of the local government area.
2016 Community Satisfaction Survey full report (PDF 762.7KB)
2016 Community Satisfaction Survey summary document (PDF 805.6KB)