Internal Ombudsman Complaint Form The Internal Ombudsman Shared Service (IOSS) will consider complaints, once Council has been given the opportunity to review or investigate the issues raised in the first instance. This is in line with the Complaints Handling Policy. If you have not previously referred your formal complaint to Council, we recommend you submit your complaint for investigation by Council through: Let us know how we’re doing. Allow 10 business days to receive a resolution from Council. or a progress update to let you know of any delays. The IOSS may investigate the complaint prior to Council’s review if it is assessed to be significantly serious or systemic. Before making your complaint, visit the Internal Ombudsman Shared Service page or call 02 8757 9044 for advice or assistance. Mandatory field(s) marked with * How can we contact you? Name* - required Address (Number and street)* - required Address (Suburb)* - required Email Phone number* - required Make a complaint Nature of complaint* - required [Please select] Council administrative process (e.g delay, no response, no reasons given) Fraud or corruption Other If other, please provide details Is this a public interest disclosure (PID)?* - required Yes No Unsure Details of complaint (Please specify what happened, where/when this took place, any witnesses or Council officers involved)* - required What is the outcome you hope to achieve from any resolution of this complaint?* - required Have you previously reported this matter to Council or any other agency (e.g. NSW Ombudsman, legal practitioner etc.)?* - required Yes No If yes, please provide details (name, date, outcome, follow up action) If yes, what is the reason for referring this matter to IOSS? Attachments Provide a copy of evidence supporting your complaint. This may include correspondence from Council or a related agency. Please attach relevant documents here (up to 3 documents): Attachment 2 Attachment 3 Confidentiality The IOSS will make all reasonable efforts to keep your information private, however there can be no legal guarantee. Also due to the nature of your complaint, your identity may become evident. Declaration By submitting this form, I declare the information provided in this complaint form is true and correct to the best of my knowledge.* - required How did you hear about the Internal Ombudsman Shared Service? [Please select] Community newsletter Council Website Word of mouth Staff communications Other If other, please specify What will happen next? This form, together with any attachments, will be emailed directly to the IOSS for Inner West Council as soon as you click 'Submit form'.You will receive an automated email once it is submitted.The IOSS will formally acknowledge your complaint within three (3) working days. We may contact you for more information. Mandatory field(s) marked with *
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